1. Introduction
Hidden Mind Solutions ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://hiddenmindsolutions.in/), use our services, or engage with us.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information - We may collect the following personal information:
Contact Information:
- • Full name
- • Email address
- • Phone number
- • Company name
- • Job title
- • Business address
Professional Information:
- • Industry and business sector
- • Project requirements and specifications
- • Budget information
- • Technical requirements
Account Information:
- • Username and password (if you create an account)
- • Preferences and settings
- • Communication preferences
Payment Information:
- • Billing address
- • Payment method details (processed securely through payment gateways)
- • Tax identification numbers
- • Purchase history
2.2 Technical Information - We automatically collect certain technical data: IP address, Browser type and version, Operating system, Device information, Time zone settings, Geographic location (approximate), Referring website addresses, Pages visited and time spent, Clickstream data.
2.3 Communication Data - Emails, chat messages, and correspondence, Feedback and survey responses, Support ticket information, Meeting notes and recordings (with consent).
2.4 Project-Related Data - When providing services, we may access: Business data and documents, Source code and technical specifications, Database information, Analytics and performance data, User behavior and usage patterns.
2.5 Cookies and Tracking Technologies - We use cookies, web beacons, and similar technologies to: Remember your preferences, Analyze website traffic, Improve user experience, Track marketing campaign effectiveness, Provide personalized content.
3. How We Use Your Information
3.1 Service Delivery:
- • Process and fulfill service requests
- • Provide technical support and customer service
- • Deliver project deliverables and solutions
- • Manage client accounts and relationships
- • Process payments and billing
3.2 Communication:
- • Respond to inquiries and requests
- • Send project updates and notifications
- • Provide technical documentation
- • Share relevant service information
- • Send newsletters (with your consent)
3.3 Business Operations:
- • Improve our services and website
- • Conduct research and analysis
- • Develop new products and services
- • Ensure security and prevent fraud
- • Comply with legal obligations
3.4 Marketing (with consent):
- • Send promotional materials and offers
- • Share industry insights and updates
- • Conduct market research
- • Personalize marketing communications
3.5 Legal and Compliance:
- • Enforce our Terms and Conditions
- • Protect our rights and property
- • Comply with legal obligations
- • Respond to legal processes
- • Prevent illegal activities
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process personal data based on:
- • Consent: When you explicitly agree to processing
- • Contract: When necessary to fulfill our service agreements
- • Legal Obligation: When required by law
- • Legitimate Interests: For business operations that don't override your rights
5. Information Sharing and Disclosure
5.1 We May Share Information With Service Providers and Partners:
- • Cloud hosting providers
- • Payment processors
- • Email service providers
- • Analytics platforms
- • Marketing automation tools
- • Subcontractors and consultants
Business Transfers: In connection with mergers, acquisitions, or asset sales.
Legal Requirements: To comply with legal obligations, respond to court orders or legal processes, protect our rights and property, prevent fraud or illegal activities.
With Your Consent: When you authorize specific disclosures, for testimonials and case studies (with approval).
5.2 We Do NOT: Sell your personal information to third parties, Share data for third-party marketing without consent, Use your data for purposes unrelated to our services.
6. Data Security
6.1 Security Measures - We implement industry-standard security measures including:
- • Encryption of data in transit (SSL/TLS)
- • Encryption of sensitive data at rest
- • Secure authentication and access controls
- • Regular security audits and assessments
- • Intrusion detection and prevention systems
- • Secure coding practices
- • Employee security training
6.2 Your Responsibility:
- • Maintain confidentiality of account credentials
- • Use strong passwords
- • Report suspicious activities promptly
- • Keep contact information updated
6.3 Limitations: No method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.
7. Data Retention
7.1 Retention Periods - We retain personal information for:
- • Active Clients: Duration of engagement plus 3-7 years for legal/tax purposes
- • Prospective Clients: Up to 3 years from last contact
- • Marketing Data: Until you unsubscribe or request deletion
- • Project Data: As specified in service agreements (typically 1-5 years)
7.2 Archival and Deletion:
- • Data is securely deleted or anonymized when no longer needed
- • Some data may be retained for legal compliance
- • Backups are periodically purged according to retention schedules
8. Your Privacy Rights
8.1 Access and Portability:
- • Request copies of your personal data
- • Receive data in a structured, machine-readable format
8.2 Correction and Update:
- • Update or correct inaccurate information
- • Complete incomplete personal data
8.3 Deletion ("Right to be Forgotten"):
- • Request deletion of your personal data
- • Subject to legal retention requirements
8.4 Restriction and Objection:
- • Restrict processing of your data
- • Object to processing based on legitimate interests
- • Opt-out of marketing communications
8.5 Withdraw Consent:
- • Withdraw consent for data processing at any time
- • Will not affect lawfulness of prior processing
8.6 Lodge Complaints: File complaints with relevant data protection authorities. 8.7 How to Exercise Rights: Contact us at info@hiddenmindsolutions.in. We will respond within 30 days of receiving your request.
9. Cookies Policy
9.1 Types of Cookies We Use:
9.2 Cookie Management: You can control cookies through browser settings, cookie consent banners, and privacy management tools. Blocking cookies may affect website functionality.
9.3 Third-Party Cookies: We use third-party services that may set cookies including Google Analytics, social media platforms, advertising networks, and CRM platforms.
Essential Cookies: Enable core website functionality, Remember login status, Maintain security
Performance Cookies: Analyze website traffic and usage, Identify areas for improvement, Track page load times
Functionality Cookies: Remember your preferences, Personalize content, Enable enhanced features
Marketing Cookies: Track marketing campaign effectiveness, Deliver targeted advertisements, Measure ad performance
10. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. International Data Transfers
11.1 Data Location - Your data may be transferred to and processed in:
- • India (primary operations)
- • Countries where our service providers operate
- • Cloud servers in various jurisdictions
11.2 Safeguards: We ensure appropriate safeguards for international transfers including Standard Contractual Clauses (SCCs), Privacy Shield compliance (where applicable), and Adequacy decisions.
12. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover such collection, we will delete it promptly.
13. California Privacy Rights (CCPA)
13.1 Rights for California Residents:
- • Right to know what personal information is collected
- • Right to know if personal information is sold or disclosed
- • Right to delete personal information
- • Right to opt-out of sale (we do not sell personal information)
- • Right to non-discrimination for exercising privacy rights
13.2 Shine the Light Law: California residents may request information about sharing personal data with third parties for marketing purposes.
14. Data Processing for Clients
14.1 Our Role - When providing services, we may act as:
- • Data Controller: For our own business operations
- • Data Processor: When processing client data per their instructions
14.2 Data Processing Agreements: We enter into Data Processing Agreements (DPAs) with clients, addressing processing scope and purposes, security measures, subprocessor usage, data breach notifications, and compliance obligations.
15. Changes to Privacy Policy
15.1 Updates - We may update this Privacy Policy periodically to reflect:
- • Changes in practices
- • Legal requirements
- • New services or features
- • Feedback and improvements
15.2 Notification: Significant changes will be communicated via email or website notice. Continued use after changes constitutes acceptance. Last updated date is displayed at the top.
16. Contact Information
16.1 Privacy Inquiries - For privacy-related questions, requests, or complaints:
Company: Hidden Mind Solutions
Address: Sikar, Rajasthan, India
Website: https://hiddenmindsolutions.in/
Email: info@hiddenmindsolutions.in
16.2 Response Time: We aim to respond to all privacy requests within 30 days.
17. Compliance and Certifications
We are committed to compliance with:
- • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)
- • General Data Protection Regulation (GDPR) - for EU clients
- • California Consumer Privacy Act (CCPA) - for California clients
- • Other applicable data protection laws and regulations
18. Automated Decision Making
We do not use automated decision-making or profiling that significantly affects you without human intervention, except where:
- • You provide explicit consent
- • It's necessary for contract performance
- • It's authorized by law
19. Marketing Communications
19.1 Opt-In:
- • We only send marketing communications with your consent.
19.2 Opt-Out - You can unsubscribe from marketing emails:
- • Click "unsubscribe" link in emails
- • Contact us directly
- • Update email preferences in your account
19.3 Transactional Emails: Service-related communications (invoices, project updates) are not subject to opt-out as they're necessary for service delivery.
20. Additional Information for Indian Users
20.1 Sensitive Personal Data: We handle sensitive personal data (as defined under Indian IT Act) with additional security measures and obtain explicit consent.
20.2 Grievance Officer: For complaints or concerns, contact our Grievance Officer. Response time: Within 30 days.
